Frequently Asked Questions
Products
- Do you sell brand-name tablets?
- What does “generic” mean?
- Why are generic medicines cheaper than brand-name ones?
- How good is the quality of generic medicines?
- Are the generic tablets sold here FDA-approved?
- What is the difference between Soft and Regular medicine?
- Is there a difference between 50mg and 100mg ED tablets? What should my starting dose be?
- Do you need a prescription before I buy from your site?
Shipping and Delivery
- What are your shipping rates?
- Do you ship internationally?
- How are orders sent?
- What happens if the package is damaged or something is missing?
- Can my order be held up at customs?
- How much do I need to pay if you resend the product?
- Why haven’t I received my order yet?
- What shipping method do you offer?
- What if the order is not received within the delivery window?
Payments and order processing
Q:
Do you sell brand-name tablets?
A:
Yes, we offer both brand-name and generic tablets.
Q:
What does “generic” mean?
A:
Generic medicines are made and sold without patent protection. A generic contains the same active ingredients as the brand-name tablets and is identified by its chemical name rather than its brand name. Generic medicines are manufactured by a certified producer, but not by the original drug maker. Generic medicines can be supplied once the patent on the brand-name equivalent expires. After the original medicine’s patent ends, any pharmaceutical company can gain the right to produce it and obtain the chemical formula.
Q:
Why are generic medicines cheaper than brand-name ones?
A:
Compared with generic medicines, much of the cost for original brand-name products goes into research, development, and promotion. Manufacturers of generic medicines do not need to spend on research and development or advertising and marketing. They only need to obtain the chemical formula to make the generic version. That means you can access high-quality medicines at a fair price!
Q:
How good are generic medicines?
A:
Generic medicines are just as good as their brand-name equivalents, even when they look different in shape or colour. They contain the same active ingredients, in the same amount, and are absorbed into the bloodstream at the same rate.
Q:
Are the generic tablets sold here FDA approved?
A:
All generic tablets are made by FDA-approved companies.
Q:
What’s the difference between Soft and Regular medicine?
A:
Drug Name: Viagra, Dosage: 50mg, 100mg, Time before it starts to act: 1 hour, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 3-4 hours
Drug Name: Viagra Soft, Dosage: 50mg, 100mg, Time before it starts to act: 15 - 20 minutes, How to take: put under the tongue till it dissolves, Fatty food/alcohol: yes, Effect lasts: 6 hours
Drug Name : Viagra Professional, Dosage: 100mg, Time before it starts to act: 30 min, How to take: take with a glass of water, Fatty food/alcohol: yes, Effect lasts: 4 hours
Drug Name: Viagra Super Active, Dosage: 100mg, Time before it starts to act: 10 min, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 9 hours
Drug Name: Cialis, Dosage: 20mg, Time before it starts to act: 30 minutes, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 36 hours
Drug Name: Cialis Soft, Dosage: 20mg, Time before it starts to act: 15 - 20 minutes, How to take: put under the tongue till it dissolves, Fatty food/alcohol: yes, Effect lasts: 24 - 36 hours
Drug Name: Cialis Super Active, Dosage: 20mg, Time before it starts to act: 5 - 7 min, How to take: take with a glass of water, Fatty food/alcohol: yes, Effect lasts: 50 - 55 hours
Drug Name: Levitra, Dosage: 20mg, Time before it starts to act: 10 minutes - 1 hour, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 12 hours
Q:
Is there a difference between 50mg and 100mg ED tablets? What should my starting dose be?
A:
We recommend starting with 25mg, as you can split your tablets and save money that way. You should never begin with a higher dose; increase gradually to see what suits you best. For example, the usual dose for Viagra is 25mg, while Cialis and Levitra are typically 20mg. Your doctor will determine the right dose based on your age and weight, so please speak with your doctor before placing an order.
Q:
Do you need a prescription before buying from your site?
A:
Please note that we do not ask for a prescription for any item available on our site, but we strongly advise you to consult your doctor before ordering anything from us.
Q:
What are your shipping rates?
A:
Shipping costs can change depending on the delivery method you select, the destination country, and the products in your order. To check the shipping fee, add the items you want to your cart and continue to checkout.
Q:
Do you deliver overseas?
A:
We deliver to most countries around the world. Please get in touch with our Customer Service team or review the order form to see which delivery options are available for your area.
Q:
How are orders dispatched?
A:
We know your privacy and anonymity matter when you order online with us. That’s why we send orders in plain, discreet packaging with no details about the contents shown on the outside.
Q:
What happens if the parcel is damaged or something is missing?
A:
In this situation, please contact our support team and let them know about the issue. We will either resend the parcel or refund your payment. See our Delivery Guarantee for more details.
Please note that if your order contains 100 pills or more, it may be shipped in multiple parcels.
Q:
Can my order be held up at customs?
A:
If that happens, you’ll be notified separately. The recipient may be asked to attend and give permission for the parcel to be inspected. After that, you should receive your products. If you have any trouble receiving your order, please contact us and we’ll do our best to sort it out.
Q:
What amount do I need to pay if you resend the product?
A:
We will resend the product at no extra cost. No additional fees will be charged.
Q:
Why haven’t I received my order yet?
A:
You can use your delivery tracking code to check the current status if you chose express delivery. If you selected standard airmail, delivery can take up to 30 days. If the parcel still hasn’t arrived after that time, please contact your local post office. If they confirm it has not been delivered, we will resend your order FREE of charge. However, if the original order turns up after the replacement has been sent, we rely on your honesty to let us know as soon as possible. We always aim to resolve issues fairly and reasonably.
Q:
Which shipping options do you provide?
A:
Trackable Courier Service takes 10–21 days. Parcels sent with this service can be tracked using the tracking number and may take up to 30 days to arrive.
Q:
What if the order doesn’t arrive within the delivery window?
A:
If the order doesn’t arrive within the delivery window, we guarantee to resend the product free of charge or refund your money.
Q:
How do I place an order?
A:
To place an order, select the product you want to purchase by clicking the "Buy now" button. Next, choose the number of pills you’d like to order, then click "Checkout". Complete all required order details, double-check the fields and pill quantity, and press the "Submit transaction" button. If your order is accepted, you’ll see a confirmation on screen, and an order confirmation email will be sent automatically to the email address you provide.
Q:
When will my credit card be charged?
A:
Once you complete the form on the checkout page and click "Submit", the details are sent to our processing centre for verification, and your credit card is charged. After the payment is approved, your order is confirmed and processed.
Q:
Can I cancel my order and get a refund to my card?
A:
Please review our Refund and Order Cancellation Policies.
Q:
How can I check my order status?
A:
Order tracking depends on the country the order is being delivered to. We offer 2 ways to check it:
• contact our support team (Contact Us)
• view the status on the website using the Order Status option
Q:
What if I can’t find the answer to my question here?
A:
Please get in touch with our customer support team anytime, and we’ll be happy to help with your questions.
Q:
Which payment methods do you accept?
A:
We accept credit cards including Visa, MasterCard, AMEX, JCB, Diners Club, Discover, and E-Checks.
Q:
Do you offer a money-back guarantee?
A:
If the product is not delivered, we guarantee a full refund.